Praca: Accountant with Spanish or French (AR Collection)
This function involves collection calls and cases, documentation of collection contacts and relevant customer payment information, contact with account executives and management, partner / reseller and sales supporting organizations, and final demands to the write-off stage based on company policies and procedures. Service Provider will be responsible for invoices that are mid-market accounts, small business (SB) accounts, and credit cards, as requested by company.
- Phone and email contact with customers regarding payment information
- Preparing of customer’s accounts breakdown
- Preparing of payment schedules, overpayment returns and manual invoices
- Joining incoming payments with appropriate invoices
- Sending reminders
- Updating customer’s data in the database
- Processing credit card payments
- Verifying of received payments
- Answering customer’s phone and email queries
- Tracking own activities according with policies
- Performing activities according with client’s expectations and procedures
- Performing daily/weekly/monthly/ad-hoc quality controls
- Participating in other projects and performing activities requested by the Supervisor
- Basic knowledge of accounting area
- Good knowledge of English (min. B2 level)
- Good knowledge of Spanish OR French (min. B2 level)
- University diploma must have
- Another language nice to have
- Proficient in Google sheets and CRM applications
- Attention to detail, apply judgement on the job and the ability to effectively multi-task in a deadline driven atmosphere
- Experience of BPO area nice to have
- Competitive salary with cafeteria benefits
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Pleasant and inspiring working atmosphere
- Professional development and clear career path
- Training & development opportunities
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