Our Team

(Assistant) Service Operation Officer

Praca: (Assistant) Service Operation Officer


(Assistant) Service Operation Officer


Would you like to be part of a competent and motivated global team with a great teamspirit? The group is placed in Copenhagen, Stockholm, Helsinki and Lodz. In the group we value everyones opinion and ideas and we are always looking for new ways to improve the way we are working. We are now looking for a Service Operation Officers to our Global Reconciliation Team. 


In Nordea, we know that great customer experiences require a team that leads the way in first-class service and operations. We’re more than just a Nordic bank, we’re one of the largest employers in Poland. With us, you’ll work with skilled, international teams in a bright, modern office. The lively and collaborative atmosphere offers plenty of opportunities to learn and grow as you build your career with us.


About this opportunity


Welcome to the Global Reconciliation Services team. We add value by being responsible for reconciliation of a wide range of products, for both cash and holdings. We cooperate closely with all our stakeholders to secure the best possible standards and a good experience for our customers.  As Service Operation Officer, you will play a valuable role and being an important part of builing up a global reconciliation team and securing continued optimization of all our reconciliation process.


What you’ll be doing:

  • Daily Reconciliation using our reconciliation tools and systems.
  • Work closely with stakeholders and teammembers.
  • Participate and run meetings with various stakeholders
  • Constantly optimize our reconciliation process

Youll join a great global team that are working closely together to secure that all our competences are utilized in the best possible way. The role is based in Lodz


Who you are


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  


To succeed in this role, we believe that you:

  • are Self-driven
  • are a Great Teamplayer
  • are able to handle challeging situations and find solutions for these.
  • enjoy being on a steep learning curve.
  • are asking quetions in order to understand why we do as we do
  • are willing to find ways to improving existing procedures.

Your experience and background:  

  • Finance related university degree or equivalent professional experience will be an asset
  • Analytical and strong problem-solving mindset
  • Good knowledge in English (both spoken and written)
  • Focus on details combined with seeing wider perspective
  • Pro-active approach to ensure that risk issues (both current and emerging) are escalated promptly to managers
  • Full time availability

If this sounds like you, get in touch!


Next steps


Submit your application and CV (in English) no later than 19 March 2021.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please include permit for processing personal data in CV as following:


In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.


The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: http://www.nordea.com/Images/33-355365/nordea-com-careers-job-pl-en.pdf

We reserve the right to reply only to selected applications.