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Collections and Disputes Role - Senior Process Associate - Dutch

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Collections and Disputes Role - Senior Process Associate - Dutch
Location:Bucuresti

Genpact jest liderem globalizacji usług i technologii oraz pionierem w zakresie zarządzania procesami biznesowymi dla firm na całym świecie. Współpracujemy z ponad 800 klientami wykorzystując inteligentnie skonstruowane procesy, analizy i technologie. Oferujemy szeroką gamę usług branżowych. Należą do nich finanse i rachunkowość, ubezpieczenia i bankowość, zakupy & zarządzanie łańcuchem dostaw, obsługa klienta, aplikacje korporacyjne, zarządzanie infrastrukturą IT, zarządzanie zamówieniami.


Obecnie zarządzamy 4700 procesami w 30 językach, poprzez sieć ponad 70 centrów operacyjnych w 20 krajach.

Współpracujemy z klientami z listy Fortune Global 500 i poza nią, oraz zatrudniamy ponad 77 000 osób w ponad 20 krajach, z kluczowymi biurami w Nowym Jorku, Palo Alto, Londynie i Delhi.

Nasi klienci to firmy w różnych branż, takich jak motoryzacja, bankowość i finanse, ubezpieczenia, produkcja, branża farmaceutyczna, telekomunikacja i logistyka.

Zapewniamy bezproblemowy serwis z naszych globalnych centrów, aby zaspokoić cele biznesowe, kulturowe oraz językowe naszych klientów.

Jesteśmy znani z generowania wpływu. Jeśli chcesz poznać nas lepiej odwiedź nas na www.genpact.com.

Dołącz do nas!

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Collections and Disputes Role - Senior Process Associate - Dutch!

Your job will involve invoice and payment processing, workflow management and issue resolution.

Responsibilities

Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies

  • Supervises current positions by performing sounding activities related to outstanding debt
  • Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
  • Works closely with Cash Application team to ensure accurate matching of payments
  • Receives requirements to perform changes to the customer database
  • Creates customized customer statements and sends them to customers
  • Follows up with customers, requests for payments and investigates the reasons for non-payments
  • Follow-up on accounts and payments.
  • Communicates with internal and external customers

Qualifications

Minimum qualifications

  • Very good knowledge of Dutch, min C2
  • Accounting knowledge – intermediate level;
  • Similar work experience
  • Work experience with SAP system (Advantage)
  • Organized personality with attention to details and customer orientation;
  • Accurate, logical problem solver;
  • Ability to handle client on one-on-one basis, via e-mails and calls;
  • Upbeat, proactive with ability to work both independently and as part of a team;
  • Communicative and ability to learn;

Encouraged qualifications

  • University graduate (Economic studies are an advantage);

What can we offer?

  • Attractive salary;
  • Stable job offers - employment contract
  • Work in a multicultural and diverse environment with employees from over 30 countries
  • Genpact supports professional tranings and great career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
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