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Service Delivery Manager (P2P&O2C)

Praca: Service Delivery Manager (P2P&O2C)

Service Delivery Manager (P2P&O2C)
Job location: Gdańsk, Poland


As a Service Delivery Manager, you would be the primary owner of the service delivery with the overall goal of delivering overall P2P & O2C services while ensuring quality and timelines.


  • Ensure right mix of resources for process running
  • Teams development
  • Escalation level
  • Company representation in front of potential clients
  • Governance of Client’s stakeholder meetings
  • Ensure full compliance with internal audits/external audits
  • Drive process improvements for productivity growth
  • Set goals for the teams and provide TL’s appraisal
  • Ensure External/ Internal Reporting on a timely manner
  • Ensure the SLA/ KPI are met for the towers
  • Ensure productivity control
Knowledge, skills and competencies:
  • Excellent written and spoken English
  • Strong customer service mind-set
  • Good motivation skills
  • Project Management and Lean six sigma experience is an advantage
  • Experience, working in outsourcing/Shared Services Centre environment is an advantage
  • At least 2-3 years in a Team Manager position
  • Proven track record of successfully managing and developing teams
  • Acumen to focus on people, processes and systems
  • Excellent interpersonal and networking skills
  • Managing customer relationships and dealing with queries and discrepancies in relation
  • Focus on structural problem solving and quality improvement
We offer:
  • Competitive salary with cafeteria benefits,
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
  • Pleasant and inspiring working atmosphere,
  • Professional development and clear career path,
  • Training & development opportunities.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.