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Service Charge Specialist (Commercial Real Estate)

Praca: Service Charge Specialist (Commercial Real Estate)


DEKRA Praca is a company owned by DEKRA AG, a leader in human resources services in Europe. Our operations focus on Poland, mediating employee recruitment and offering a wide range of services in the areas of human resources consulting, permanent recruitment, and temporary employment.

DEKRA Praca is a registered Employment Agency. Certificate No. 8194

For our client, an international company creating a new business services center in Wroclaw, we are currently looking for a:

Service Charge Specialist (Commercial Real Estate)

Location: new GBS Centre in Wroclaw, Poland

Job description

You will ensure the economically optimized, legally compliant, and contract-compliant management of all service charge related processes within the GSA(DACH) real estate portfolio, with a primary focus on Germany.

The position is related to commercial real estate and service charge accounting, with a strong focus on cost control, German commercial lease law, and disputes with landlords. This is not a generic property management role. The position makes a significant contribution to cost optimization, risk mitigation, and compliance with contractual and statutory requirements.

The role serves as the subject matter expert for service charge related matters within the German entities and supports transparency and effective management of real estate related costs.

Responsibilities
  • Independently review, analyse, and assess commercial service charge reconciliations and operating expense statements, taking into account lease provisions and applicable legal requirements.
  • Identify and pursue reimbursement claims, cost-saving opportunities, and corrections of non-permissible cost allocations.
  • Manage correspondence and cooperate with landlords, property managers, and internal stakeholders to clarify and resolve disputed matters.
  • Prepare and support tenancy-related disputes and legal proceedings in cooperation with internal departments and external legal advisors.
  • Review and validate utility and energy cost statements and support initiatives to optimize energy-related expenditures.
  • Maintain and ensure the quality of service charge related data within the relevant systems.
  • Manage and monitor meter readings and support utility meter management activities.
  • Prepare analyses, reports, and KPIs to enhance transparency and control of operating and energy costs.
  • Support portfolio analyses and benchmarking activities related to service charges and operating expenses.
Requirements
  • Completed commercial apprenticeship or degree with a focus on Real Estate Management, Property Management, or a comparable qualification.
  • 3-5 years of professional experience in service charge management, property management, or commercial lease administration.
  • Solid knowledge of German commercial lease law and service charge accounting practices.
  • Solid knowledge of German language.
  • Analytical skills combined with communication and negotiation abilities.
  • Proficient in working with real estate related KPIs, space data, and portfolio metrics.
  • Advanced Microsoft Excel skills and experience in analyzing large datasets.
  • Structured working style with a strong affinity for numbers.
  • Negotiation skills when dealing with landlords and external service providers.
What we offer:
  • Competitive salary (range revealed/discussed at/before the Manager Interview)
  • Work in an international environment.
  • Possibility to build your own Team from scratch.
  • Working at a completely new GBS Centre in Wroclaw, Poland.
  • Working Mode: Office (initial model), Hybrid (long-term solution).
  • Employment Contract for 6 months with possibility to be extended.
  • Full Time: 40 hours (task-based system).


Information Clause

The controller of your personal data will be Dekra Praca Sp. z o.o., with its registered office in Kraków (30-554), Zamknięta str. 10/2, KRS: 0000415384. The purpose of personal data processing is to participate in an individual recruitment process, which will include assessing the candidates qualifications for a specific position, assessing the candidates abilities and skills required for the specific position, and selecting the appropriate candidate for employment. The legal basis for personal data processing is a legal obligation, the candidates consent, the legitimate interest of the Data Controller, and the performance of activities necessary to conclude a contract. Providing personal data is voluntary, but failure to provide it will prevent you from participating in the recruitment process. Candidates have the right to withdraw consent to processing, access their data, request rectification, erasure, or restriction of their processing.